What is ITIL?
ITIL (Information Technology Infrastructure Library) is a framework for managing and delivering IT services. It sets best practices for aligning IT with business needs and improving service quality.
What does ITIL stand for?
ITIL stands for Information Technology Infrastructure Library.
What is ITIL certification?
ITIL certification is a professional qualification that shows knowledge of IT service management best practices. Levels range from Foundation to higher-level modules in ITIL 4.
What is the ITIL course?
An ITIL course is training designed to prepare learners for certification exams. The most common entry point is the ITIL Foundation course, which introduces IT service management principles.
What is ITIL training?
ITIL training provides structured learning on the ITIL framework. It helps IT professionals understand service design, delivery and continual improvement.
What is ITIL 4?
ITIL 4 is the latest version of the ITIL framework. It updates IT service management best practices for digital transformation, agile working and DevOps.
What is the ITIL framework?
The ITIL framework is a set of practices for IT service management. It covers service strategy, design, transition, operation and continual service improvement.
What are the levels of ITIL certification?
ITIL certification typically starts with Foundation, followed by advanced levels such as ITIL Managing Professional (MP) and ITIL Strategic Leader (SL).
What is ITIL Foundation?
ITIL Foundation is the entry-level certification. It introduces the core concepts, principles and terminology of IT service management using ITIL 4.
What does ITIL certification cover?
ITIL certification covers service value systems, guiding principles, practices for delivering IT services and continual improvement strategies.
Does ITIL v3 Foundation certification expire?
ITIL v3 Foundation does not expire, but it is now outdated. Professionals are encouraged to upgrade to ITIL 4 Foundation to stay current with best practices.
What is ITIL in simple terms?
In simple terms, ITIL is a set of guidelines that help organisations deliver reliable, efficient and business-focused IT services.
